Counselling Services: Details of service

What is Counselling?

Counselling is about you having some time to think about your own issues, thoughts and feelings with the support of someone who is genuinely interested in and concerned about you.

Your counsellor will listen to you, and help you to think your way through whatever is concerning you, so that you can find your own answers and come to understand better what you are feeling.

Your counsellor will:

• Listen to you
• Be genuinely interested in what you are thinking and feeling
• Help you to make sense of what is happening to you.

Your counsellor will not:

• Tell you what to do
• Give you advice
• Solve your problems for you

Remember, this is your time.

How many sessions will I have?

You will initially be offered six sessions with your counsellor. If at the end of that time, you both agree that some further sessions would be helpful, then you will be able to continue to see your counsellor.

Each session will last for 50 minutes and your counsellor and you will agree a regular day and time that suits you. You will usually see your counsellor once a week.

Is there a cost involved?

For most people, the cost of the counselling sessions will be covered by the agreement that we have with the person or organisation that referred you.

However, if you have referred yourself, there may be a cost involved. In these cases, we will have discussed this with you when you came along for your initial assessment.

Will what I discuss with my counsellor be confidential?

Your counsellor will not share the things that you tell him or her with anyone else. What you talk about will just be between the two of you. Your counsellor cannot tell your family, your doctor or anyone else about the things you discuss.

The exception to this would be if you tell your counsellor something that makes them concerned that you may do something to harm either yourself or someone else. If this happens, your counsellor will need to pass this information on. They will let you know that they are going to do this.

Our Commitment To You

Teamwork undertakes to offer a professional, caring and supportive counselling service. We want you to get the most help that you can from your sessions with us.

 All of our counsellors are qualified in counselling, or are training for a professional qualification. All of our counsellors receive regular, professional supervision.

If we feel, after working with you, that we are not able to support you effectively enough with your concerns, with your agreement we will refer you on to someone who can.

If you are not satisfied with any aspect of our service, you have a right to make a complaint.

The Teamwork Complaints Procedure, and our Complaints Leaflet, is available on request.

We welcome any feedback or comments that you may have about our service.

All Teamwork policies are available for you to look at on request.

These include:

• Confidentiality Policy

• Record Keeping Policy

• Complaints Policy and Procedure